Customer Champion

About the Job

We are an innovative global healthcare company, committed to transforming the lives of people with immune challenges, rare diseases and blood disorders, cancers, and neurological disorders. From R&D to sales, our talented teams work together, revolutionizing treatment, continually improving products, understanding unmet needs, and connecting communities. We chase the miracles of science every single day, pursuing progress to make a real impact on millions of patients around the world.

Promotes and increases adoption of Sanofi products and services to a range of health care professionals, including (but not exclusively) hospital-based doctors, nurses, and pharmacists.

Establish long term relationships with key customers to drive business growth in strategic retail pharmacies.

Main Responsibilities

Sales and Operations Planning and Brand Strategy Execution

• Serve patients by building the prescription base for key brands in his territory through a mutually beneficial interface with healthcare professionals.
• Execute the sales and operations plan in alignment with the brand strategy and within agreed performance standards.  

Business Results and Territory Management (Sales, Profitability, Stewardship of Company Resources)

• Forecast sales and propose commercial policies based on clearly defined assumptions using available sales and market information at a territory level.
• Manage the territory and deliver results based on agreed priorities, such as budgets, expenditures, and return-on-investment on a territory level (A&P and Commercial Policy).

Development and Performance Management

• Take responsibility for developing oneself in anticipation of future business needs.
• Ensure successful performance in partnership with district managers and other learning mentors.

Operational Efficiency

• Efficiently operate and execute improvement initiatives based on agreed productivity standards after a thorough review of the day-to-day operations by the distributor sales counterpart or third-party agencies.    
• Monitor and manage performance of distributor sales counterpart or third-party agency and provide the needed information needed to enable a practical and realistic execution plan.

Market intelligence and insight generation

• Gather, analyze, and use valuable information and share to internal stakeholders by identifying potential market opportunities and threats through analysis and synthesis of competitor activities, market shifts and sales trends, feedback from customers, needs of product end users and collaborators to leverage the opportunities and minimize and counteract the impact of threat within the territory.

Partnership with key stakeholders and Customer Management

• Collaborates with identified internal and external stakeholders and tracks progress to execute the sales plans and achieve sales objectives at minimal cost and maximum profit.
• Perform agreed standards in delivering excellent customer satisfaction to build customer advocacy and serve more patients through identification of right MD targets, cost-effective tactical activities, appropriate allocation of budgets, and formulation of a practical and realistic execution plan.

Key Account Management

• Develop and maintain strong relationships with key customers (i.e pharmacists, branch managers, key decision makers) to understand their business needs and challenges.
• Conduct regular pharmacy visit to check availability and assess offtake of brands in the branch and monitor competitor activities such as: brand launching, promotional campaigns, patient programs, and to inform relevant stakeholders (i.e Marketing, Trade, Market Access) about such activities.
• Ensure that relevant brands are listed in the formulary of key hospitals in their territory.
• Prepare volume forecast via Sales Building Blocks and lead execution of territory business plan to achieve sales target and growth.
• Identify and develop new account to support market penetration and expansion.

About You

• Bachelor’s degree in business or scientific discipline
• At least 2 years’ experiences pharmaceutical sales experience with a demonstrated performance track record
• Strong interpersonal and communication skills – both written and verbal
• Ability to communicate with influence to achieve results
• Adaptability to Change
• Analytical thinker
• Results focused
• Personal Resilience
• Can collaborate effectively
• Drive to be a self-starter
• Must be willing to relocate and be assigned to other regions outside Metro Manila

Why Choose Us?

• Bring the miracles of science to life alongside a supportive, future-focused team. 
• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally. 
• Collaborate in a dynamic, fast-paced environment focused on continuous learning and professional development. 
• Drive process improvement and innovation in partnership with a motivated and supportive team.