Treasury Core Model (TCM) Support Expert

Job Title: Treasury Core Model (TCM) Support Expert
Location: Hyderabad

About the job: 

We are seeking a highly skilled and experienced Level 3 Treasury Application Support Expert to strengthen our dynamic team at Sanofi. This role is crucial in maintaining and enhancing our S/4HANA Treasury Core Model solution, ensuring smooth operations and continuous improvement of our Treasury system.

The position is directly reporting to the TCM Solution Delivery & Application Support Lead and is part of a Team of Application Support Experts spread in different hubs to cover for the different time-zones and geographical footprint.

This pivotal role combines technical expertise with financial acumen to support and enhance our S/4HANA Treasury Core Model solution.

The Treasury Core Model (TCM) project was launched in 2017 as part of Sanofi Finance transformation program and consisted in redesigning about 40+ unique Treasury processes (local and central), supported by S/4HANA Treasury solution and rolling them out as part of the One-Erp, iShift program.

The TCM Delivery Team is the owner of the S/4HANA Treasury Solution implemented to support those processes, and is responsible managing the required evolutions or enhancements, as well as deploying it efficiently as per the priorities of the Company.

Given the critical nature of Treasury operations, we've implemented a multi-tiered support model for our S/4 HANA Treasury solution. Initial support levels (1.5 and 2) are provided by a third-party provider, responsible for incident triage, analysis, and basic configuration fixes, while for more complex matters, we have an internalized Treasury Application Support Team.

This dedicated in-house team provides level 3 support, focusing on managing complex incidents and implementing solution enhancements for countries where the system is already live.

By utilizing this hybrid support structure, we ensure that day-to-day issues are addressed promptly while maintaining the specialized expertise necessary for handling intricate Treasury-specific challenges and driving continuous improvement of our solutions.

Critical responsibilities and expectations of the role

Level 3 Support - Corrective maintenance

• Resolve Application Incidents and Problems that require database, application code, and/or operational modifications as a result of corrective maintenance within defined SLA.  This may require coordination with ERP Application support team, Key Users, and any Third-Party providers

• Perform an in-depth root-cause analysis and provide such support to other groups as may be required to isolate the cause and develop a permanent fix to the Incident/Problem.

• Open a Problem for repetitive incidents

• Open SAP message when needed and follow-up with SAP

• Code the resolution / permanent fix

• Test and perform activities before the fix can be migrated to the production system

• Assisting the Key users for performing User Acceptance Tests and providing ‘how-to’ support to Key users when needed

• Manage Transports orders

• Close the Incident/Problem in the ticketing tool

• Report on Incidents KPI’s

Scope Evolution

• Be the first interface for the change requests flowing in from Treasury Key Users

• Analyze the requests and provide a first point of view

• Flag and reject the requests that deviate from the approved Specifications of the Treasury Core Model and the Localizations and hence limit uncontrolled change

• Support functional analysis of evolutions, updating the specifications and performing the tests, for example when a form or layout needs to be developed, a new specific report or enhancement needs to be developed, working together with ABAP teams.  

• Prepare and present position paper for Design Authority approval

• Performing end Key user training and creating end user documentation, when needed

• Manage Transport orders

• Monitor and report on the status of approved Evolution Maintenance

Business Value Projects

• Contribute as Solution Expert to small projects (Business Value Projects), being responsible for Solution deliverables

• Comply with documented Software development methodology and programming standards as well as quality requirements and update operations documentation accordingly.

• Work transversally in cooperation with different teams, creating requests to ABAP and Erp AMS teams including User Access Management team when needed, following up the completion of the requests with these teams as ‘owner’ of the topic.

• Manage post-refresh activities on maintenance track.

• Support Application DRP (Disaster Recovery) exercises. 

Key Interactions:

• Strong interactions and integration with AMS

• Strong Interactions with Sanofi Digital support

• Strong Interactions with Treasury Core Model Project team

• Strong Interactions with Treasury Key Users (incident creators and key contacts within Business users)

• Interactions with SAP (Support/ Solution Experts)

• Regular Interactions with external implementation partners, external banks, Swift network.

About you:

Sanofi is looking for a talented profile who combines the dimensions of SAP Solution Application Maintenance, and a fair knowledge of Finance and/or Treasury functional processes. He/She has a results-driven approach while being able to navigate in a complex global organization and being able to support timely critical business needs.

• Education: Bachelor's degree in finance, Economics, or a related field. SAP FI/Treasury, S/4HANA certifications preferred. Treasury certification preferred is a plus

• Experience: 5-10 years of hands-on experience with SAP Finance and Treasury modules (FSCM, IHC, BCM, BAM, CM, BPC, TRM) and S/4HANA. Proven track record in SAP projects within an international environment. Experience in writing functional/technical specifications (RICEFW). Solid background in application support, ticketing tools, and project collaboration platforms

• Technical Skills:Strong proficiency in MS Office suite. In-depth knowledge of Treasury processes and banking systems. Familiarity with SAP ABAP programming (desirable)

• Soft Skills: Exceptional analytical and problem-solving abilities. Strong customer orientation and communication skills. Ability to work effectively in a team environment. Adaptability to changing priorities and deadlines

• Languages:Fluent in English, any further language is a plus