Job Title: Change Management Lead

• Job Location: Hyderabad

About Sanofi

We are an innovative global healthcare company, committed to transforming the lives of people with immune challenges, rare diseases and blood disorders, cancers, and neurological disorders. From R&D to sales, our talented teams work together, revolutionizing treatment, continually improving products, understanding unmet needs, and connecting communities. We chase the miracles of science every single day, pursuing progress to make a real impact on millions of patients around the world.

Sanofi has currently the best and most robust pipeline of R&D and consequent new launches in our history. The Go-to-Market Capabilities Team was organized to consolidate business operations efforts globally across all business units with an eye to create efficiencies that fund our pipeline and prepare us to drive multiple new product launches as we strive to materialize the miracles of science to improve people's lives.

About the Job

The Change Management Lead - Manager role is a part of the Go-to-Market Capabilities (GTMC), Customer Facing Capabilities (CFC), CRM & Enablers team. The GTMC organization drives best-in-class capabilities and brings value and excellence in commercial operations. The GTMC organization is a key part of the modernization of Sanofi and allows all business operations efforts to be focused on Sanofi "Take the Lead" priorities across products, markets, and pipelines. It accomplishes these goals through realizing the efficiencies of removing silos that exist between our business units, avoiding the duplication and overlapping of resources, standardizing our processes and tools, operating with a One Sanofi approach to accelerate our key capabilities development, and fostering the entrepreneurial spirit by speeding up the decision-making process.

This role serves as the technical authority for change management and user enablement across OneCRM US, leading the strategy for adoption, training architecture, and knowledge management. This leader designs and implements scalable change management solutions that support multi-brand, multi-market launch requirements, ensuring enterprise-wide CRM adoption and capability development.

This position will work closely with CRM & Enablers Team members in the US, US-based stakeholders, Hyderabad HUB resources, contracted system enhancement resources, Sr. Field Management, the Workday Team, select vendors (i.e. Hibbert), other GTMC pillars, Veeva, and Sanofi Digital to lead the end-to-end design and execution of change management, training, and knowledge management strategies across the OneCRM US ecosystem.

Main Responsibilities

• Lead the strategic vision and roadmap for change management, training architecture, and knowledge management across OneCRM US, ensuring alignment with enterprise CRM standards and business priorities

• Influence enterprise-wide change management strategy and adoption approaches, partnering with Platform, Operations, and Business teams to shape change strategies for major CRM initiatives

• Design and implement scalable change management and enablement solutions, ensuring timely and effective delivery of materials to end users

• Architect end-to-end training and knowledge management frameworks - including SharePoint-based knowledge hubs, quick reference guide libraries, and process SOPs - that scale with organizational growth

• Serve as the technical authority on change management methodologies, adult learning principles, and enablement best practices across the OneCRM US organization

• Drive technical decisions on training platforms, content management systems, and knowledge delivery channels, ensuring solutions are scalable, maintainable, and fit for purpose

• Lead and mentor the change management team in instructional design, technical writing, and change leadership best practices, providing technical guidance and knowledge transfer that elevates team capability

• Drive capability building across the broader CRM community through train-the-trainer programs, structured onboarding, and ongoing enablement initiatives

• Influence stakeholder adoption strategies and communication plans across senior leadership and field teams, ensuring alignment and engagement throughout the change lifecycle

• Lead transformation of change management processes, driving adoption of modern enablement approaches and establishing measurement frameworks to track adoption, effectiveness, and continuous improvement

• Investigate and remediate escalated inquiries, applying technical expertise to resolve complex issues and prevent recurrence through systemic process improvements

• Drive cross-functional collaboration across partner GTMC US teams, ensuring change management strategies are integrated with platform, operations, and business initiatives

About our Team

The CRM & Enablers Team is a part of the GTMC organization in the US. The CRM & Enablers Team strives to support our business customer facing teams by delivering innovative CRM capabilities that are timely, reliable, accurate, and constantly improving. We focus on our customers — both brand teams and customer facing teams — to adapt our CRM platform and operational systems to meet their needs. Our efforts to streamline and maintain OneCRM US bring value and impact to the organization by reducing the manual workload on our customer facing teams, by providing accurate activity data back to reporting systems, and acting as the nexus of data flow to and from Sanofi data systems.

About the Candidate This candidate has a demonstrated track record of leading change management teams, influencing enterprise adoption strategies, and designing scalable enablement solutions across multiple business units and product launches. They bring deep expertise in change management methodologies, instructional design, and adult learning principles, combined with strong CRM platform knowledge. This leader has experience architecting training frameworks, driving process transformation, and building organizational capability at scale. They are skilled at influencing senior stakeholders, navigating complex matrix environments, and translating technical platform changes into clear, compelling enablement strategies. Exceptional written and spoken English communication skills are essential, with the ability to engage and align diverse audiences across geographies and functions.

Experience

• 7+ years of progressive change management and CRM enablement experience with demonstrated leadership.

• 7+ years of experience in Biotechnology or Pharmaceuticals.

• Proven track record of leading technical teams and driving strategic change initiatives across enterprise-scale programs.

• Experience in solution architecture for training platforms, knowledge management systems, and content delivery channels.

• Advanced skills in managing senior stakeholder relationships across business units and multiple launch projects.

• Experience influencing enterprise-wide adoption strategies and change management approaches.

• Strong knowledge and experience with Veeva CRM and Agile processes.

• A keen eye for improvement opportunities and the demonstrated ability to deliver on these opportunities.

• Clear communication skills with the ability to explain not only the requirements and the "ask", but also the "why" with credibility.

• Motivated, energetic, and a respected contributor who engages and elevates others.

• Ability to change behaviors to evolve to the company's strategies and initiatives.

• Experience working and thriving in a matrix environment.

• Exceptional written and spoken English communication skills, with demonstrated ability to produce high-quality enablement and training content

Education: Bachelor's degree from an accredited four-year college or university (Project Management Masters or MBA preferred).

Languages: Excellent knowledge of English language (spoken and written)

Why choose us? 

• Bring the miracles of science to life alongside a supportive, future-focused team 

• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally 

• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact 

• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave 

• Play a key role in shaping and optimizing our content strategy, driving business growth and achieving impactful results

Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!