Customer Experience Manager*in Autoimmune T1D - München-Rosenheim

Job Title: EM&S External Site Team Head Vaccines

Location: Morristown, NJ

About the job

Are you ready to shape the future of medicine? The race is on to speed up drug discovery and development to find answers for patients and their families. Your skills could be critical in helping our teams accelerate progress

Department Description

External Manufacturing and Supply (EM&S) Vaccines organization is accountable for all Contract Manufacturing Organizations (CMOs and MAMPs) across the Vaccines GBU that delivers Sanofi products. We serve the GBU within M&S with drug substance, drug products, and finished goods, aiming to develop ourselves into a best-in-class organization that continuously strives towards three priorities – (i) Ensure Supply, (ii) Deliver Financially, and (iii) Grow Talent. In addition to Running the Business, we are committed to Transforming the Business by defining our strategic global footprint for preferred partners and deploying the right technology in centralized performance management of CMOs.

Position Overview

The Head of Vaccines External Site Team will work in partnership and alignment within the Global Business Units (GBU) with the cluster/site heads, M&S Alliances & all the above site functions such as MSAT, GSC, Strategy/Launch & Sourcing, GDPU, Global Functions (Procurement, Finance, Legal), pool of Transformation Leaders & Program Managers.

We are an innovative global healthcare company with one purpose: to chase the miracles of science to improve people’s lives. We’re also a company where you can flourish and grow your career, with countless opportunities to explore, make connections with people, and stretch the limits of what you thought was possible. Ready to get started?

Main responsibilities

• Ensures on time & in full delivery of products for CMOs and MAMPs within external site management unit; accountable for reporting of Vaccines & EM&S Key Performance Indicators.  Drives continuous improvement in performance of internal and supplier Safety, Quality, Cost, Delivery & Involvement.

• Build and facilitate collaborative business relationships with external partners/suppliers (CMO, CLO, Material Suppliers) & internal business partners (Global Supply Chain, Procurement, MSAT, Legal etc).

• Serve as the first level of escalation from the External Manufacturing Product Teams as it relates to problems encountered with CMO activities, actively participates in CMO driven Joint Steering Committee (JSC) meetings.  Escalates issues to appropriate forums, as needed.

• Accountable to meet financial targets & ambitions (cost savings); develop and understand the functional P&L.  Create and use digital tools to track progress to financial commitments.

• Accountable to understand the contract guidelines and the impact to the product/departmental P&L.

• Accountable to understand the products/ CMOs from an operational & financial perspective and responsible for routine technical support.

• Accountable for the successful financial performance of the team according to budget, including Head Count, activity, Cost of Goods (COGS) and Operational Expenses.  Accountable for negotiation on financial liability for failed or rejected lots to minimize or eliminate Sanofi liability. 

• Accountable for creation, review and approval of Strategic Plans governing the perimeter of the External Site Team.

• Accountable for implementing Life Cycle management projects.

• Ensures organizational compliance to CMO Management processes ensuring Core Team, Internal Steering Committee (ISC) and JSC meetings are routinely held, decisions and actions are documented, and the correct attendees participate.

• Builds and facilitates collaborative business relationships across all functions internally, both within the Global Business Unit and other departments (Legal, Quality, Finance, Regulatory, Business Development etc).  Is the primary point of contact for business unit; routinely attends appropriate governance forum meetings.  Ensures inventory reconciliation processes are executed according to governing procedures.

• Accountable for the adherence to the Risk Management Program to identify, evaluate, document, and communicate risks potentially impacting quality and compliance; involves a multi-disciplinary team to define remediation plans to mitigate risks impacting products and GxP operations.

•  Ensure Compliance through active participation at all applicable quality governance forums (including Quality Management Reviews and Periodic Business Reviews). Accountable for approval of critical deviations. Accountable for on time Quality System related records, also reviews and approve all Category 3 Change Requests.

• oAll aspects of people management for EST direct reports and accountable for financial resource planning within budget, including generation and maintenance of labor model, and training compliance.  Support Sanofi's DE&I initiatives. Develops and maintains a positive culture to create the right environment for highly productive teams in a psychologically safe environment.

• Accountable for ensuring the appropriate organizational design, resources, skill sets and processes to effectively deliver on all EST commitments. Alternatively ensure proper prioritization of activities to fit within the organizational design.

• Accountable for ensuring that project and sourcing activities are appropriately resourced or prioritized to ensure successful execution in collaboration with the Strategic Portfolio and Project Management (SPPM) team.

• Accountable for standardization of processes and procedures required to manage CMOs and related work within External Site Team.

• Accountable for revision and standardization of contracts terms across all CMOs in collaboration with procurement and legal business partners.

About You

Leadership Qualifications

• Strategic thinking: analyzes current and future scenarios, disrupts the status quo with innovation, while remaining pragmatic and focus on priorities. Able to shape a vision. Able to lead & animate networks, teams, experts - Strong communication skills. 

• Results orientation: Demonstrated ability to drive initiatives from concept to execution. 

• High level of autonomy. Executes, comfortable with ambiguity, ​and adapts with agility. Takes calculated risks and anticipates potential issues.

• People development: Engages and leverages everyone’s strengths while being highly self-aware. Instore the culture of feedback & empower people to grow & manage his/her career path.

• Relationship & Influence: able to manage ambiguity and partners without solid reporting line.

• Inspires trust through empathy and authenticity. Empowers and recognizes others to create powerful relationships and networks.

• Stretched ambition and act. Encourages the teams to stretch and do things differently & creates space for the teams to act.

• Commit to Patients and full product quality. Makes sure the teams understand how to act for patients and customers.

• Approaches the role with humility and thinks Sanofi first.

Basic Qualifications

Experience: 

• Bachelor’s degree with scientific background or equivalent and 15+ years of experience

• OR

• Master’s degree with scientific background or equivalent and 10+ years of experience

• Experience in operational roles, ideally as Site manager, SLT member 

• Good functional knowledge on industrial business processes 

• Good exposure to cross sites & cross GBUs networking is a plus. 

Preferred Qualifications

Technical skills

• Basic or good understanding of data management and IA digital products

• Knowledgeable in E2E product & industrial strategy, performance management, project management

• Knowledgeable in vaccines/biotech industry technologies

• Strong analytical skills.

• Good command of KPI target setting & monitoring

Special Working Conditions

Travel: domestic and/or international up to 30%

Language(s) : English fluent, French as a plus

Why Choose Us

• Bring the miracles of science to life alongside a supportive, future-focused team.

• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.

• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.

• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave.

Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.

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