Customer Experience Partner (Maadi/Helwan)

Job Title: Customer Experience Partner

Line Manager: Ahmed Kadry

Location: Maadi / Helwan /Shoubra

Grade: L1-2 – Contingent Worker

*This role is a contingent worker position through a third-party provider.*

About Sanofi:

We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives.

About the job

KEY RESPONSIBILITIES AND TASKS:

Achieve sales target as per SANOFI business plan:

• Achieve sales target in private sectors and hospitals.
• Participate in and implement territory planning, through Targeting and Segmentation in his territory to get maximum use of time and best area coverage for both doctors and pharmacies.
• Continuously assess the market in order to identify new customers and add to the existing customer base to provide lobby of loyal customers.
• Follow up territorial sales forecasts on monthly basis.
• Stick all policies of Sanofi , Projects

Promotes company products and image :

• Deliver the product message given from marketing team and implement the product strategy.
• Act as a communication link between clients and the company.
• Apply company’s values and policies.
• Solve any problem with customers within his area.
• Provide feedback on customer business development, competitive activity and product performance to assist in development of marketing plan.
• Profit from synergies with other territory teams and other field players.
• Maintain good relation with KOLs to ensure their loyalty and their support to company’s business.
• Cooperate with other lines/BUs to properly optimize resources and execute different brand initiatives (e.g. co-promotion, sampling…etc.) whenever needed

KPIs:

• Customer list Adjustment
• Call Capacity
• Optimum customer survey handling

• As per Business Support Guidelines:
• C/D
• Coverage
• CPA more than 80%
• Daily Veeva Recordings.

Remote Detailing.

Others

• Perform other duties as assigned.
• Respect of company’s values, code of ethics and social charter.
• Respect of personal data protection charter.
• Responsible for applying the HSE related requirements for the company in all related working procedures.

About you

Education: Bachelor’s degree in Medicine, Pharmacy, Vet Medicine. 

Experience & knowledge:  

• 1- 2 Years of experience supporting areas: Maadi & Helwan
• Cairo residency is a must.

LEAD Competencies:

• Good command of English language.
• Smart and Productive worker.
• Good selling, communication, and presentation skills.
• Independence and Initiative.
• Sense of Self-motivation.
• Analytical mind.
• Well Organized
• Resource Allocation
• Act for Change
• Strive for Results
• Commit to Customers
• Cooperate Transversely

Sanofi Take the Lead Values

•  Aim Higher: Focus on what matters, set high standards and move with urgency, learning from setbacks as we go to achieve higher performance.
•  Act for Patients: Never compromise on integrity, eliminate barriers and partner with others to go faster and further for patients.
•  Be Bold: Take thoughtful risks, seize opportunities and think beyond what's possible to accelerate our science and drive compelling growth.
• Lead Together: Build trust and collaborate openly on our shared goals, celebrate collective place s and foster a sense of belonging.

Why choose us?

• Work at the forefront of AI-driven research, smart manufacturing, and groundbreaking mRNA platforms that are redefining the future of immunology.
• Help protect half a billion people every year, contributing to one of the largest global vaccination efforts in healthcare.
• Make the impossible possible for millions by contributing to breakthrough moments like the world’s first RSV toddler vaccine.
• Help create sustainable vaccine solutions, from reducing carbon emissions in production to increasing global access to life-saving immunizations.