• Location: Budapest, Hungary

• Job Type: Permanent, Full-time, Hybrid

About the job

Our team:

Are you passionate about delivering exceptional employee services? Join Sanofi's People Services organization, a global fully integrated team with 5 Service Lines focused on service quality and delivery, providing efficient, effective and focused solutions to make life easier for employees, customers and suppliers of Sanofi. As a People Services Generalist, you will manage employee life cycle management and query handling activities, ensuring seamless operations across onboarding, job changes, international transfers, and offboarding processes.

The 5 Service Lines are:

• Purchase to Pay (including Travel & Expense)
• Account to Report
• Customer Invoicing to Cash
• People Services
• Contracting

With respect to People Services, the Business Services Center covers the following areas:

• Manage Organization & Employee Master Data
• Employee Life Cycle Management
• Query Handling
• People Services Technology Management

About Sanofi:

We are an innovative global healthcare company with one purpose: to chase the miracles of science to improve people's lives. We're also a company where you can flourish and grow your career, with countless opportunities to explore, make connections with people, and stretch the limits of what you thought was possible. Ready to get started?

Main responsibilities:

• Manage employee life cycle management and query handling (C2R) activities in the geography as per their respective Service Level Agreements (SLAs)
• Manage Tickets that are received and handle On-/Off Boarding and Job Change Processes
• Coordinate the administration of international permanent transfer and local foreign hire
• Coordinate and administer termination and offboarding activities
• Ensure that changes are correctly reflected in all related systems
• Manage all documents related to employee life cycle management (preparation, collection, validation, archiving)
• Work on continuous improvement for the service and case volume reductions for L2 and L3 with improving Level 0 for all employees
• Help ensure knowledge databases are updated; knowledge transfer occurs up/down streams
• Address operational issues and follow through to resolution in an effective and timely manner
• Monitor operational KPIs and compliance with Sanofi policies and guidelines including GDPR
• Provide Level 1 and 2 support for this sub-process
• Manage direct queries from employees via ticket and calls
• Drive continuous improvement

About you

Experience:

• Fresh graduate/early career, expressing interest in HR
• General understanding of HR processes and activities is advantage

Technical and soft skills:

• Computer literate and familiar with HR / Human Capital Management related tools & systems as e.g., Workday is advantage
• Familiar with Ticketing Management tools (such as ServiceNow) is advantage
• User level of Microsoft Office Suite (Excel, Word etc.)
• Ability to interact with internal and external clients in a professional manner
• Team player, able to work collaboratively transversally and with People Services front line teams with an end-to-end mindset
• Good communication skills, attentive to customer needs & feedback
• Organized and structured to execute tasks according to deadlines, attention to details is crucial

Education:

• Degree with HR or business administration or equivalent experience

Language:

• English and German language knowledge (min. B2-C1) is a must
• Knowledge of other European language is welcome

If this opportunity aligns with your experience and career aspirations, click Apply and let’s start the conversation!

Join an Award-Winning Team at Sanofi Budapest Hub!

Be part of something exceptional. Our Budapest Hub has been recognized for workplace excellence, innovation, and our commitment to putting people first.

Office of the Year 2025 – Evolution Award
Our most recent award – Sanofi is recognized for creating an innovative workspace that supports collaboration and adaptability.

Marketing Diamond Award 2026 – Employer Branding
One of the highest honours at Hungary's prestigious Marketing Diamond Awards, recognizing excellence in employer branding.

BSC Investor of the Year 2025
Awarded by HIPA, ABSL Hungary, and AmCham Hungary for our contribution to Hungary's business services sector.

PwC Workforce Preference Survey 2025 – Top 3 Most Attractive Employers
Ranked 3rd among the most attractive employers in Hungary.

Hungarian Employer Branding Awards 2025 – Gold & Silver
Best Strategic Employer Branding Campaign (Gold) and Best Employer Branding Campaign in the Pharma Sector (Silver).

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