iShift Business Enablement Customer master data expert

• Location: Barcelona

This position is part of the Business System Owner team within the Order to Serve (O2S) Global Process Owner organization. The role supports the implementation of customer master data management within the iShift program, ensuring successful deployment of standardized E2E processes across all regions. Key focus areas include: 

• Supporting the implementation of core model processes for customer master data management 

• Assisting in ensuring system design and configuration meet business requirements 

• Contributing to change management and stakeholder engagement activities 

• Supporting process and system testing with K-users 

• Collaborating with Global Process Leads for process design and improvements 

Main responsibilities

1. Preparation Phase

• Assist in data gathering activities for customer master data across assigned business units or geographies 

• Conduct initial data validation, identifying basic inconsistencies or gaps in customer data 

• Document business scenarios related to customer master data 

• Collect and organize as-is information, including process flows and system landscapes for customer data management 

• Support the analysis of current customer data practices alignment with planned S/4HANA design 

• Gather performance metrics and KPIs for customer master data processes 

• Assist in creating and maintaining stakeholder mapping 

• Support the development of implementation roadmaps for customer data management 

• Contribute to gap analysis between current and target operating model for customer master data 

• Help translate gaps into business requirements for customer data management 

2. Scoping and Design Phase

• Support gap analysis between current customer master data processes and core model 

• Assist in presenting customer data core model to stakeholders 

• Document potential deviations from customer data core model 

• Help prepare documentation for Design Authority escalations 

• Support the solution delivery team on customer data design specifications 

• Assist in translating business requirements into functional specifications for customer master data 

• Participate in design review sessions and document outcomes 

• Maintain customer data design documentation in Signavio 

• Support approval processes and track issues 

• Document process improvement opportunities for customer data management 

• Assist in coordination between business stakeholders and technical teams 

3. Build & Test Phase

• Support K-user engagement strategies for customer master data processes 

• Assist in creating testing schedules for customer data functionality 

• Support K-users during test script execution for customer master data processes 

• Document defects and assist in developing resolution requirements 

• Contribute to the development of customer data process documentation and training materials 

• Assist in K-user training activities for customer master data 

• Help track testing progress and report on key metrics 

• Support the development of test completion reports for customer data processes 

4. Deploy & Hypercare Phase

• Assist in preparing K-users for end-user training on customer master data processes 

• Provide basic hypercare support for customer data issues and document them 

• Help analyze customer data process performance metrics 

• Support the investigation and resolution of customer data issues during hypercare 

• Assist in coordination efforts between business and technical teams 

• Support solution validation and sign-off processes for customer data management 

• Assist in hypercare completion activities and transition to BAU 

5. Continuous Improvement

• Collect feedback on implemented customer master data processes and systems 

• Document lessons learned in customer data management 

• Support process enhancement activities for customer master data 

• Assist in knowledge transfer strategies for customer data processes 

• Help monitor customer data core model adherence 

• Support continuous improvement initiatives for customer data management 

• Assist in identifying automation opportunities for customer data processes 

• Help gather data for customer master data enhancement project business cases 

6. Change Management

• Document process changes related to customer master data between functions and Business Operations 

• Assist in mapping system changes and their impacts on customer data management 

• Support organizational impact analysis for customer data processes 

• Document role changes in customer data management 

• Help gather local requirements and concerns related to customer master data 

• Assist in developing training needs analysis for customer data processes 

• Support the creation of change management materials and campaigns for customer data implementation 

• Document change-related issues for customer master data 

• Assist in stakeholder engagement activities related to customer data management 

7. Project Management and Governance

• Document risks and issues related to customer master data, supporting escalation when necessary 

• Ensure alignment between customer data processes and overall strategy 

• Support decision-making processes by gathering and organizing relevant customer data 

• Assist in team capacity planning and resource allocation across customer data projects 

• Support team alignment with project objectives and timelines 

• Assist in team performance monitoring and reporting for customer data initiatives 

Requirements

Educational Background

• Bachelor's degree in business-related fields; Master's degree is a plus 

Professional Experience

• 3-5 years' experience in Customer Master Data Management 

• Experience in transformation programs involving customer data 

• Familiarity with SAP implementation projects, particularly S/4HANA and MDG 

• Understanding of customer data management within order-to-cash processes 

• Knowledge of data governance principles 

Key Competencies

• Good project management skills 

• Basic change management capabilities 

• Ability to work effectively in cross-functional teams 

Pursue Progress. Discover Extraordinary.

#LI-Hybrid #BarcelonaHub #SanofiHubs