Director, Customer Facing Capabilities Canada ​

Reference no. R2865165 

Position Title: Director, Customer Facing Capabilities Canada ​

Duration: Fixed Term Contract End Date July 31, 2027

Department: GTMC Canada

Location: Toronto, ON

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About the Job

Ready to push the limits of what’s possible? Join Sanofi in one of our corporate functions and you can play a vital part in the performance of our entire business while helping to make an impact on millions around the world.

We are an innovative global healthcare company, committed to transforming the lives of people with immune challenges, rare diseases and blood disorders, cancers, and neurological disorders. From R&D to sales, our talented teams work together, revolutionizing treatment, continually improving products, understanding unmet needs, and connecting communities. We chase the miracles of science every single day, pursuing progress to make a real impact on millions of patients around the world.

Strategic context:

Sanofi has currently the best and more robust pipeline of R&D and consequent new launches of our history. As new phase of Play-To-Win strategy, funding this pipeline and new launches is key to materialize the miracles of the science to improve people lives. Thus, as we enter into the next phase, modernization of Sanofi is required as per the recent announcements on DRIVE, and in this respect, we are in the beginning stages of organizing the Go-to-Market Capabilities (GTMC) team at global level.

GTMC organization will help us to drive best-in-class capabilities across the board and bring value and excellence in our commercial operations. This move is a key part of the aimed modernization of Sanofi and will allow us to focus on our priorities across our products, market and pipeline through the reallocation of resources and realizing the efficiencies of removing silos that exist between our business units, avoiding the duplication and overlapping of resources, standardizing our processes and tools, operating with a One Sanofi approach to accelerate our key capabilities development, and fostering the entrepreneurial spirit by speeding up the decision making.

GTMC organization aims for:

• Centralization of Go-to-Market excellence and operational tasks across GBUs,
• Standardizing best-in-class capabilities with strengthened global support while verticalization of reporting within GTMC from local to global,
• Defining clear ways of working and bringing clarity on interfaces with GBUs, Digital, and executional support on commercial operations from Sanofi hubs to optimize process excellence and efficiency and leveraging best, and
• Establishing best-in-cost solutions by leveraging our bargain power with preferred suppliers established by Procurement.

As part of GTMC, vision of the Customer Facing Capabilities pillar is the definition of Sanofi-wide best-in-class strategies for training and learning, target and segmentation, incentives, operations planning, performance management, GTM deployment, and administration of all used tools to provide the best support for our field forces, fostering standardization and respecting key particularities of each geography in order to enable impeccable execution and to reach high performance. GTMC will also collaborate closely with Digital to provide consistent global tools and with Procurement to guarantee the leverage of global deals with preferred suppliers.  The leaders of each GTMC pillar will have to ensure perfect integration among them.

Our Team:

As a Customer Facing Capabilities Director:

• You will be a member of the Canadian GTMC Leadership Team.
• You will lead a team of local Customer Facing Effectiveness Managers and Specialists that uses complementary strengths and develop dedicated, strong, diverse and inspiring leaders that lead by example and walk-the-talk
• You will continuously work with Countr leaders to deliver the value and insights as true partner in enabling business growth.
• You will foster partnerships and close collaboration between cross-functional teams (i.e. Marketing, Medical, GTMC, Digital, Procurement, P&C, and Finance) and drive structured ways of working between teams to provide maximum value to business teams, field forces, and our external customers.
• You will role model Play-To-Win principles, delivering high performance in the “what’s” and “how’s”.

The Director, Customer Facing Operations Canada will report to the Lead, GTMC Canada with strong accountability to the Canadian Teams and Therapeutic Area Leaders.  Strong partnership with Global GTMC Field Deployment and Incentives will be expected and critical.

About Sanofi

We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives. 

Main Responsibilities:

• Lead and develop high-performing local Customer Facing Capabilities team comprised of Sales Force Effectiveness, Learning and Development and CRM business operations team members.
• Drive effectiveness of Customer Facing Capabilities, be a strategic advisor to the Canadian teams as well asl North America GTMC leadership and support optimal field resources deployment (GTM) cross GBU in alignment with strategic corporate imperatives.
• Localize and drive implementation of global policies, internal controls and process guidance’s to boost standardization and simplification: field activity management, incentives and target setting, customer segmentation and targeting, field design and resource allocation.
• Drive execution of field effectiveness KPIs and tools.
• Collaborate with other GTMC pillars, GPOs and Digital to avoid any fragmented solution.
• Collaborate for the co-building of transformation programs (e.g. Turing, GenAI, new tools).
• Ensure priority support to new launches.
• Continuously improve the Customer Facing Capabilities Team.
• Ensure the accomplishment of financial budget requirements and targets.
• Delivery of best-in-class and best-in-cost support to our businesses and respective field forces.
• Identify and address key local challenges and bottlenecks.

About You

Experience:

• 10+ years’ experience of working in a Commercial Operations environment, especially in supporting field force operations.
• Experienced in leading by influence.
• Background of complex project management
• Financial skills to lead the performance of responsibility perimeter.
• Proven delivery of outstanding results.

Personal Characteristics:

• High persistency and resilience, hands-on, accountability, creativity, initiative, stress management, learning agility, result orientation, ability to work on one’s own, continuous improvement, listening skills.

Soft and Technical skills:

• Business: Numerate and with good analytical skills; Ability to prioritize; Financial acumen; Ability to work on their own initiative and make quality decisions; Excellent interpersonal skills to communicate, present, persuade and argument among all GBUs teams and partners; Has well-developed time management skills, mastering in prioritizing tasks and planning own workloads to ensure deadlines and desired results are met.
• Leadership: Leads by example and walks the talk; Role models Play-To-Win principles and behaviors: Engages others through active and impactful communication; Demonstrates a high-level drive, passion and ambition for high performance; Challenges continuously the status quo; Develops fresh approaches in order to deliver results.
• Networking: Is a strong relationship builder; Seeks out new opportunities; Demonstrates teamworking and shares best practices always; Has experience of successfully leading projects in multicultural environments and in a matrix organization.
• Education: Bachelor's degree, preferably in business administration, Finance or a similar field
• Languages: Excellent knowledge of English language (spoken and written)

Why Choose Us?  

• Bring the miracles of science to life alongside a supportive, future-focused team. 
• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally. 
• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact. 
• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs. 

Applications received after the official close date will be reviewed on an individual basis.​ 

This position is for a new vacant role that is now open for applications.​ 

All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs, and additional benefits information can be found here.

Toute compensation sera déterminée en fonction de l'expérience démontrée. Les employés peuvent être admissibles à participer aux programmes d'avantages sociaux de l'entreprise. Des informations supplémentaires sur les avantages sociaux peuvent être trouvées ici.