Head of Demand Planning Services

About the job 

The Head of Demand Planning Services is responsible for leading and managing the demand planning activities within the hub, ensuring alignment with global strategies and objectives. This role is critical in driving demand planning processes, overseeing daily operations, mentoring team members, and acting as a liaison between the demand planning function, global hub leadership, and key stakeholders.  

Key Accountabilities

• Lead and manage the demand planning team, providing strategic direction, mentorship, and coaching to ensure professional growth and high performance  

• Develop and implement strategic plans for the demand planning in the hub, focusing on continuous improvement and operational efficiency 

• Drive improvements in demand planning processes and methodologies, leveraging advanced planning tools and ERP systems (SAP and Kinaxis) 

• Ensure the accuracy and reliability of demand plans by maintaining robust quality assurance processes and compliance with internal and external regulatory frameworks 

• Act as the primary interface between the demand planning team, global hub leadership, and key stakeholders, ensuring effective communication and collaboration  

• Monitor key performance indicators (KPIs) and ensure that teams meet or exceed targets, driving continuous improvement initiatives within the hub 

• Manage resources effectively, ensuring that teams have the necessary tools, training, and support to perform their roles 

• Identify and address resource gaps to optimize team performance 

• Ensure that all demand planning activities comply with established internal quality standards and external regulatory requirements 

• Implement and maintain robust quality assurance processes to ensure the accuracy and reliability of demand plans 

• Foster a culture of innovation and continuous improvement within the demand planning team 

• Prepare and present demand planning reports for senior management, providing insights and recommendations for strategic decision-making 

• Stay updated on industry trends and best practices to ensure the hub's activities remain compliant and cutting-edge  

• Leverage feedback and best practices to drive improvements and achieve operational excellence 

About you  

Skills/Expertise/Experience

• Advanced degree (e.g., Master's or PhD) in Supply Chain Management, Business Administration, or a related field. 

• Minimum 8 years of professional experience in demand planning roles with demonstrated team leadership capabilities 

• Excellent English communication and writing skills 

Preferred Skills/Expertise/Experience

• Proven multinational leadership track record 

• Excellent proficiency in demand planning tools and ERP systems (SAP and Kinaxis) 

• Comprehensive understanding of internal and external regulatory frameworks 

• Strong skills in mentoring, coaching, and team development 

• Effective liaison capabilities to act as the communication bridge between the demand planning team, global hub leadership, and key stakeholders 

• Proficient in problem-solving, attention to detail, and good organizational skills 

• Knowledge of pharmaceutical primary and secondary manufacturing processes preferable 

Competency Requirements

• A high level of accountability and attention to details required 

• Demonstrated high standards of integrity, professionalism, and commitment  

• Good team facilitation and relationship building skills